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I need to move today!This Agreement (“Agreement”) is entered between Kangaroo Movers LLC Seattle hereinafter referred to as the “Company,” and the customer, hereinafter referred to as the “Customer.”
1.1 The Company agrees to provide the following services to the Customer:
a. Provide a working crew as agreed upon during the booking process.
b. Provide a truck as agreed upon during the booking process.
c. Provide packing supplies as enumerated in the quote, ensuring the safety and integrity of all the Customer’s belongings.
d. Provide with the storage unit as agreed upon during the booking process.
1.2 Additional Packing Materials:
a. The Company reserves the right to use extra packing materials if the originally quoted materials are deemed insufficient to ensure the safety and integrity of the Customer’s belongings. The list of additional packing materials, along with their associated fees, will be provided to the Customer beforehand, accompanied by the order confirmation letter. The Customer agrees to the use of extra packing materials and acknowledges the associated fees.
1.3 Port to Port terms of billing.
Long-distance moves are defined as those where the distance between our office and your pick-up and drop-off locations exceeds 50 miles. For distances under 99.9 miles, a $200 gas fee applies, and billing time commences from our office, concluding upon the crew’s return. This method is termed Port to Port calculation. For distances surpassing 100 miles, a $250 gas fee is incurred, and billing operates on a Port to Port basis. (Please note: Time calculations originate from our warehouse located at Lake City Way NE 98125 and return to the same point).
1.4 Payment for Extra Packing Materials:
The fees for extra packing materials will be added to the final invoice and are payable in accordance with the payment terms outlined in Section 1.2 of this Agreement.
1.5 Customer Oversight:
The Customer shall have the right to oversee the entire moving process. This includes, but is not limited to:
a. Supply Verification: The Customer may verify the number of used and unused packing supplies at any point during the move. The Company shall provide reasonable access to this information upon the Customer’s request.
b. Billing Oversight: The Customer has the right to review and confirm the accuracy of the billing related to the move. The Company will provide a detailed breakdown of charges upon completion of the move.
This provision is intended to ensure transparency and open communication throughout the moving process. The Company is committed to providing the Customer with accurate and detailed information regarding the move, and the Customer is encouraged to actively participate in overseeing and confirming the various aspects of the service.
The Customer undertakes to remit payment to the Company in accordance with the mutually agreed-upon terms delineated in the estimate and/or order confirmation. Payment for the entire move is due upon the completion of the move, unless alternative arrangements have been expressly established in writing. Additionally, payment for gas and processing/reservation fees must be settled before the commencement of the move.
Processing/ Reservation fee is not refundable .
In instances where a third party, encompassing but not restricted to relatives, legal representatives, friends, or an external provider/investor, becomes involved in the moving process, the Company retains the prerogative to request a minimum of 50% of the estimated total cost before the scheduled move date. This upfront payment is designed to safeguard the Company’s provision of services and mitigate potential financial risks associated with the engagement of third parties. The terms of this provision are amenable to negotiation and necessitate mutual agreement between the Company and the Customer. Failure to adhere to this stipulated payment condition may lead to the discretionary rescheduling or cancellation of the move by the Company.
3.1 Cancellation Policy:
a. If the Customer cancels the order more than 24 hours before the scheduled move, the prepaid gas fee will be refunded.
b. If the Customer cancels the order less than 24 hours before the scheduled move, a $200 forfeit fee will apply.
c. If the Customer cancels the job after the moving crew has arrived at the pick-up address, the Customer agrees to pay according to the 3-hour minimum policy, irrespective of the actual time spent on the job.
3.2 Refund Process:
In the event of a refund as per section 3.1(a), the Company will process the refund within a reasonable time frame using the original payment method.
3.3 Forfeit Fee Payment:
The $200 forfeit fee (as per section 3.1(b)) is due upon cancellation and must be paid in accordance with the payment terms outlined in Section 2 of this Agreement.
a. The Three-Hour Minimum Policy shall be calculated in accordance with the hourly rate communicated to the Customer during the booking process.
b. This policy is instituted to delineate the minimum expenses indispensable for the Company in assembling and dispatching a crew for the scheduled move.
c. The Three-Hour Minimum Policy constitutes the non-negotiable minimum remuneration due from the Customer to the Company, irrespective of the actual duration of the job. This obligation persists even in the event that the completion of the job transpires in less than three hours. This policy is enacted to safeguard the Company’s financial interests and to ensure the coverage of essential operational expenditures incurred in the initiation and execution of the scheduled moving services.
5.1 The Company provides basic liability insurance according to the UTC policy, which is valued at 60 cents per pound. This insurance generally applies to furniture unless it is made of plywood or pressed wood material.
5.2 Basic liability insurance does not cover electronic devices, porcelain, kitchen glass, other glass items, mirrors, and art objects.
5.3 The Company will exercise reasonable care and diligence in handling the Customer’s belongings. However, the Company is not liable for damage to items that were not properly packed by the Customer. The Customer is encouraged to purchase additional insurance for valuable or fragile items, which may be obtained from a third-party insurance provider.
5.4 Additional Insurance Options from a Company:
a. TV Protection Plan: The Company offers a TV protection plan insurance for $55 (TV’s under 65 inches) and for $100 (TV’s more 65 inches). This plan covers cases of external damages to TVs during the moving process when checked and packed by the crew members. The plan guarantees the refund of the actual price of the TV up to the current date of the claim. All claims should be addressed to the claims department and will be reviewed on a first-come, first-served basis, with a review period not exceeding 9 months according to the UTC charter.
5.5 Claim process.
a. In case of a claim, the Customer must provide all necessary/requested information about the damaged items, including photo or video files.
b. Property Damages: In the event of property damages, the Company will examine the damage and offer the Customer options such as a refund or repair with the help of handyman services.
Any changes to the scope of services requested by the Customer may result in additional charges. Such changes must be agreed upon in writing by both parties before the move.
7.1 After the completion of the move, both the Customer and the Company will sign the contract, indicating the calculated total of all fees.
7.2 The signed original contract will be retained by the Company for record-keeping purposes.
7.3 The Customer will be provided with a copy of the original contract and an electronic version of the receipt, detailing the total of all paid fees.
8.1 The Customer is required to furnish comprehensive information regarding the parking lot availability, elevator access, loading deck access, and any limitations on truck clearance.
8.2 In the event that the distance between the residence or loading point and the truck exceeds 75 feet, the Customer shall be liable to pay an additional fee of $35 under the “Long Carry” provision.
8.3 The “Long Carry” provision is established to account for situations where the loading conditions necessitate an extended distance between the residence/loading point and the truck, thereby incurring additional effort and resources.
8.4 The Customer acknowledges and agrees to the applicability of the “Long Carry” provision and undertakes to provide accurate and timely information regarding the accessibility conditions at the loading site. ** According to the terms and conditions of UTC
Upon the completion of loading and unloading, the Customer shall diligently inspect the property and the truck to ascertain the absence of any overlooked items. The Company explicitly disclaims responsibility for lost items. The Customer assumes the duty to exercise due diligence in overseeing both the loading and unloading processes, taking precautionary measures to prevent inadvertent loss or oversight of personal belongings. Any items inadvertently left behind following the conclusion of the move shall be deemed the sole responsibility of the Customer, and the Company shall bear no liability for their loss or retrieval.
10.1 Neither party shall be held liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, or natural disasters.
10.2 However, in the specific case where the crew has arrived at the customer’s address at the negotiated time frame and date, and the customer fails to provide access due to reasons such as oversleeping, lateness, forgetfulness, or any other common reason not constituting acts of God, war, terrorism, strikes, or natural disasters, the timing for the performance of services will commence 20 minutes after the crew’s arrival.
10.3 The commencement of timing after the initial 20-minute period is designed to account for common delays within the customer’s control, ensuring fair and reasonable execution of the services outlined in this Agreement.
10.4 This provision is consistent with the overarching Force Majeure clause and serves to address specific scenarios where the customer-induced delay is distinct from uncontrollable external factors.
a. Work Conduct:
The working crew members are prohibited from engaging in rapid movements, such as running with boxes or other items, while in the process of carrying said items. The paramount consideration for the working crew is the safety of both the customers’ belongings and their own personal safety.
b. Furniture Assembly:
Crew members shall only undertake the assembly of furniture pieces that they have previously disassembled.
c. Breaks:
Crew members reserve the right to take a 15-minute break every two hours, as stipulated by the Washington State Labor law. The Customer is responsible for compensating the crew for these break periods. In instances where crew members opt for an extended lunch break, it shall be deemed equivalent to the cumulative 15-minute breaks within the specified time frame.
d) Bargaining and Tips:
Crew members are expressly prohibited from engaging in bargaining with the Customer or soliciting tips. The act of providing tips is solely at the discretion of the Customer, and this matter remains unregulated by the Company.
This Agreement shall be governed by and construed in accordance with the laws of Washington state.
This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, understandings, and agreements, whether oral or written.
Both parties agree to keep the terms and conditions of this Agreement confidential and not disclose them to any third party without the written consent of the other party.
No amendment or modification of this Agreement shall be valid unless it is in writing and signed by both parties.